Delete your account

The quickest way to delete your Hopway account is in the app: open Account, tap Delete account, and confirm. Deletion starts immediately and cannot be undone.

If you can no longer sign in or would rather not use the app, email support@hopway.io from the address on your account and ask us to delete it. We verify the request and remove the account for you.

Deleting your account permanently erases your data: your timeline events, trips, imported bookings, uploaded documents and their files, notifications, and your saved forwarding email. Your login and profile are removed too.

Events you shared on a trip stay on your fellow travelers’ own timelines, but they are untagged from you and no longer linked to your account.

We delete your data as soon as the request is processed. Backups and diagnostic logs age out on their normal cycle. We keep only what the law requires us to (for example, basic records of a purchase).

Deleting your account does not cancel a Hopway Plus subscription. Cancel it separately in your app store subscription settings (Apple ID settings on iOS, Google Play subscriptions on Android) so it does not keep renewing.